Kupid AI review: weekly quotas, unclear totals and data retention

What it looks like

Official site · 29 Oct 2026Source

Screenshots of the official pages, captured on the dates shown.

Price and policy dates

Page updated 2026-11-01. We checked Kupid's pricing page, terms of service, coin rules, 2257 statement and privacy policy on 2026-10-28, and took the Trustpilot snapshot the same day. The privacy policy shows a revision marked [02/05/2023]. That could mean February or May, so treat it as an old revision and look for a newer one before you sign up. The comparison products were checked 2026-10-28 and 2026-10-29. Promotional rates and quotas can change at any time, and the amount and terms on your own checkout screen override anything listed here.

Kupid AI pricing: what the weekly figures do and don't tell you

On 2026-10-28 the public pricing page listed two paid plans with weekly rates: Pro at 3.44 euros per week and Ultra at 5.75 euros per week. Each rate sat beside a higher crossed-out figure, 12.99 euros for Pro and 24.99 euros for Ultra. The page did not say what period the crossed-out figure covered. It also did not show which billing option was active when the discount appeared, or what single amount would be charged for the full term. The weekly rate is useful for comparing plans. It does not tell you what will hit your card each week.

Currency is the next problem for a Canadian buyer. The page rendered in euros, and nothing confirmed whether a Canadian visitor sees the same figures, a different currency or a different offer. We have not converted these amounts into Canadian dollars, because any CA$ figure would be a guess. If your bank processes the charge in euros, its own exchange rate and any foreign-transaction fee apply. Only the payment summary can confirm whether GST/HST is added and at what provincial rate. The public pages did not say whether tax was included.

Kupid also uses coins. Under the terms, coins that come with a subscription, a free trial, a promotion or a gift expire 6 months after they are granted, while coin packs you buy directly do not expire. The earliest-expiring coins are spent first, so plan coins run down before purchased ones. Coins cannot be transferred or exchanged for cash, and Kupid says allocations and prices can change. There is no public price list for coin packs or cost per action, so you cannot work out a realistic monthly total of subscription plus coins from public figures. Before buying coins, note what each pack costs at checkout and how much of the balance one image or video uses.

The free option is the least clear part. The privacy policy mentions a few test messages before registration but gives no number and no reset period. Other review sites disagree: some describe 15 messages in total and others 15 per week. Neither figure is confirmed, so think of the free access as a short look at the interface rather than a fixed allowance.

Before you pay, take a screenshot of the plan, the billing term, the full amount charged, the currency and the renewal wording. That record helps if the charge on your statement differs from the weekly figure you expected.

Features and plan limits

Media quotas. Both paid plans cap photos and videos each week: 25 photos and 8 videos on Pro, 75 photos and 25 videos on Ultra. A weekly reset works better for steady use than for occasional bursts. If you tend to use a lot in one evening, find out whether extra media then costs coins, and how many, before you pick a plan.

Voice. Kupid offers voice messages, with 12 minutes per week on Pro and 35 on Ultra. One feature is called Talk to Her, but the name does not confirm live two-way calls. The published allowance is in minutes of voice, not calls, so if real-time voice conversation is why you are subscribing, confirm it in your account first.

Custom characters. You can create up to 4 of your own characters on Pro and 8 on Ultra. Both female and male companions are available, and the terms describe them as virtual, fictional personas. Give each character an invented name, background and setting, and leave out details of your own life. That keeps the story fictional and limits how much personal information ends up in your chats.

Memory. The plan comparison lists the last 100 messages as the context the AI can draw on. A separate Ultra figure appears on the page but could not be read clearly. This is a stated context limit, and we did not test how well a character remembers things over weeks. In practice, anything said more than 100 messages ago may drop out of the conversation. Keeping a short summary of your storyline and pasting it back in when needed gets around this.

Platforms. Kupid works on the web. We did not confirm an official App Store or Google Play listing, so be careful with any download that claims to be the Kupid AI app and use the official site at kupid.ai.

Reputation. On 2026-10-28 Kupid's Trustpilot profile showed 3.1 out of 5 from 17 reviews. That is a small sample and says nothing specific about conversation quality, so don't let it decide your choice on its own.

Adult content: what the terms allow

The terms of service allow adult content for users who are 18 or older, or the legal age where they live. Adult text and adult images are both offered, within limits. Kupid reserves the right to moderate content automatically and manually, and nothing promises that filters will be removed or that every request will be fulfilled. Kupid is an adult companion service with moderation, not an unrestricted generator.

The terms prohibit illegal content and content exploiting minors. Those rules apply to every plan and every character, including ones you create. Characters should be clearly adult and clearly fictional. When a response is refused or edited, the system is doing what it was designed to do, and that is no reason to try to get around it.

On the paid plans, adult media counts against the same weekly photo and video quotas as everything else. A subscription buys a number of generations, with no promise that each one will match what you asked for. If images matter to you, find out how a refused or failed image is counted before you buy coins on top of your plan quota.

Moderation affects privacy too. Because flagged content can be reviewed by people, your chats are not purely between you and the software. Keep that in mind when deciding what to write.

Is Kupid AI safe for your data?

The current privacy policy and the subscription footer name the operator as Servalot Ltd in Cyprus. The policy describes rights under the GDPR, the European privacy law, which a Canadian user can exercise through the controller contact given in the policy. Some older third-party reviews name a different company or say none was listed. The current official documents name Servalot Ltd, so those older reports look out of date (checked 2026-10-28).

Retention is the main concern. The policy says personal information is normally kept for 6 years after the account is closed, and that the period can vary for business or regulatory reasons. Closing your account will not remove your data quickly. Kupid's marketing calls the service 100% anonymous, yet the policy says account data, conversation data and usage data may be processed and that moderation may apply. Marketing a service as anonymous does not make it anonymous, and nothing published confirms end-to-end encryption.

Kupid publishes no clear statement on whether chats are used to train AI models. Since there is no stated opt-out, assume your messages could be used to improve the service.

Deletion works by request. You withdraw consent or ask for erasure through the controller contact in the privacy policy. Kupid does not publish the exact steps inside the account. Keep a copy of your request and any reply. Given the 6-year retention rule, a request may restrict how your data is used without removing it right away.

To keep less of your information on file, use an email address reserved for subscriptions, leave real names, locations and workplaces out of chats, and don't upload personal photos. Our AI girlfriend apps in Canada page has a general overview of privacy and payments for Canadian users.

Sign-up and age checks

The terms require users to be 18 or older, or the legal age where they live. Kupid does not publish a standard age-verification method, such as an ID check or a facial age estimate, for subscribers in Canada. For a typical subscriber, then, the age rule is a condition in the terms rather than a confirmed verification step.

Kupid's separate 2257 statement says the people who upload content are identified and verified. That covers content uploaders. It does not show that everyone who signs up to chat is checked. It is a record-keeping rule for content production, not an age check on users.

The privacy policy allows a few test messages before registration, though the exact number and reset are not confirmed. Registering creates an account linked to your data, and the 6-year retention period starts when that account is closed, not when you stop using it. Sign-up and login both happen on the web at kupid.ai.

If anyone else uses your device, log out after each session and don't save the password in a shared browser. If Kupid adds an age check later, its own documentation should explain what it collects and how long it keeps it.

Billing, renewal and how to cancel

Whether plans renew is still unclear. The pricing page says the purchase is a single payment and nothing renews. The subscription terms describe cancelling a subscription, which implies something recurring. Since the two pages contradict each other, the checkout screen and the confirmation email for your chosen plan are the only reliable answer. Read the renewal line before you pay and keep a copy.

To cancel, you contact support through the email link in the terms. The pages we checked on 2026-10-28 show no self-service cancel button. If you want to stop a renewal, email well before the next charge date and keep the sent message with its timestamp. Kupid does not say how long access continues after cancelling.

Refunds are limited. The terms describe digital sales as final and non-refundable once the service has been used. If you see a charge you did not expect, contact support first with the date and amount. If that doesn't resolve it, your card issuer has its own dispute process.

Kupid does not publish the name that appears on bank or card statements. The operator is Servalot Ltd in Cyprus, but a statement descriptor can differ from the company name. Because prices are in euros, the charge may also show as a foreign-currency transaction converted at your bank's rate. Write down the expected amount and date so you can match an unfamiliar line on your statement.

We did not confirm which payment methods Kupid accepts for Canadian accounts. Check what the checkout offers before entering card details.

Red flags to check first

Each of these comes directly from Kupid's own pricing page, terms and privacy policy, checked 2026-10-28. None proves misconduct, but each affects cost or privacy.

• The pricing page says nothing renews, but the terms describe cancelling a subscription. Confirm renewal status at checkout.
• Weekly euro rates are shown, but the billed total, the active billing tab and Canadian pricing were not confirmed.
• Personal information is normally kept for 6 years after the account is closed, even though the marketing calls the service anonymous.
• You cancel by emailing support, and digital sales are described as final once used.
• Plan and gift coins expire after 6 months and are spent before purchased coins.
• The free allowance is unclear: reports of 15 messages in total and 15 per week conflict, and neither is confirmed.

Kupid AI alternatives compared

Kupid's weekly media and voice quotas are its main strength. On the other factors we use to rank companion apps, it trails. Candy.ai's free access is small but stated exactly, and you can delete your account from inside it, though its first-month price is lower than its renewal price. Nomi.ai has a free plan of 50 messages per day and Canadian App Store prices in CA$, but its official wiki does not allow nude companion photos. OurDream publishes a detailed coin cost for each action, but it prices in USD and its privacy policy permits training on user content.

Kupid's retention period of 6 years after account closure is the longest of these four. Nomi says deletion removes personal information within about 28 days, with exceptions. Candy generally keeps account data for up to 3 years after last activity. OurDream processes deletion in 24 to 48 hours but may keep shared popular characters. GirlfriendGPT, whose operator is based in Montreal, also keeps data for 6 years after closure, so switching to it would not shorten retention.

The table lists displayed figures in the currency each service published. Full rankings are on the best AI girlfriend apps list.

Who Kupid suits and who should look elsewhere

Kupid suits adults who like a set weekly allowance and will check the real cost before paying. Anyone who needs a confirmed Canadian price, easy cancellation or a short retention period should look elsewhere.

• Suits: adults who want weekly quotas, with 25 to 75 photos and 12 to 35 voice minutes depending on plan.
• Suits: users who build their own fictional characters and can live with 4 (Pro) or 8 (Ultra) custom slots.
• Suits: buyers who hold on to purchased coins, since directly bought packs do not expire.
• Not for: anyone who needs a confirmed CA$ price or a settled billing total before checkout.
• Not for: users who want to cancel with a settings button rather than by email.
• Not for: anyone who wants their data removed soon after closing an account.
• Not for: users who need confirmed live voice calls rather than voice messages.

Frequently asked questions